Urgent Problems & Out of Hours


Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

Injuries

The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident & Emergency (A&E) Department at the following hospitals:

County Hospital, Stafford. Tel: 01785 230104. Please note this is not a 24 hour service.

Royal Stoke University Hospital, Stoke on Trent. Tel: 01782 715444.

New Cross Hospital, Wolverhampton. Tel: 01902 307999.

Also in the event of poisoning or overdose the attend A&E

Urgent Problems during Surgery Hours

We will always see urgent cases the same day. When requesting an urgent appointment you must be prepared to see the first available Doctor and you may have to wait until the end of surgery to be seen.

Urgent appointments are for genuine emergencies that cannot wait until the following morning. There will only be sufficient time to discuss the one urgent problem with the Doctor.

How to Get Healthcare Advice & Assistance when the Surgery is Closed

Out of hours services are available when the practice is closed (our opening times can be found here).

What to do when Your Surgery is closed

If you require urgent medical advice or assistance which cannot wait until we are next open please telephone 01889 881206 and carefully listen to the information that you are given. There is also a notice on the Dispensary door detailing our opening hours and the out-of-hours arrangements.

If you contact the Out-of-Hours Service your call will be answered by a clinically qualified member of staff who will assess your health needs and may:

  • Offer you advice over the telephone.
  • Arrange for a Doctor or another member of the Medical Team to speak to you.
  • Arrange for you to see a Doctor at the Out-of-Hours Surgery in Stafford or Cannock, whichever is the most convenient for you.
  • Arrange for you to be visited at home by a Paramedic and/or Doctor.

Other Sources of Advice (NHS 111)

NHS 111

What to do when my Medical Practice is closed:

  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24/7, every day of the year

When to call 111

  • You think you need to go to A&E or to another NHS urgent care service
  • The surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to all 999

  • Call 999 for life-threatening emergencies such as:
  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

During normal practice opening hours the practice remains your first point of contact for all routine requests.

More information about NHS 111 can be obtained from NHS choices at www.nhs.uk/111

Please only visit the A&E department if it is an emergency.