See the Right Person, at the Right Time
By seeing the right person at the right time, you can reduce your wait time for an appointment.
Introduction to Healthcare Team Roles
Dr Paddy Hannigan Introductory Video on YouTube about Healthcare Team roles.
General Practitioner (GP)
General practitioners (GPs) treat all common medical conditions and refer patients to hospitals and other medical services for urgent and specialist treatment.
Practice Nursing
Our Practice Nurse can see you for:
- Chronic Disease annual reviews
- ECG (Electrocardiogram)
- Swabs
- Vitamin B12 injections
- Childhood Immunisations
- Blood Pressure
- Weight Management
- Travel advice and vaccination
- Vaccinations & Immunisations including Prostap
- Health Promotion including Lifestyle and dietary advice
- Holiday vaccination
- Wound Care
- Removal of Stitches and Clips
- Phlebotomy
- Smears
- Contraception advice including pill checks and Depo Provera
Advanced Nurse Practitioner
Our Advanced Nurse Practitioner is here to support our doctors and will issue prescriptions. This leaves our Doctors able to see more patients with more complex medical ailments.
- Coughs & Colds (Flu like symptoms)
- Sore throat. Tonsillitis
- Sinusitis
- Aches & pains
- Skin rashes, infections. Cellulitis
- Acute chest infection/exacerbation of Asthma
- Urinary symptoms, such as cystitis, blood in urine
- Ear Infections
- Temperature. Patient more than 8 weeks
- Allergic reaction
- Eczema
- Delaying Menstruation
- Constipation
- Diarrhoea and Vomiting
- Emergency Contraception
- Haemorrhoids
- Gout
- Acute Headaches. If ongoing needs review with GP
- Lumps & Bumps
- Breast Issues, mastitis etc
- Discussion of blood results
- Chronic Disease Management
- Conjunctivitis (from birth to 2 years)
- Vaginal Examinations
- Moles
- Abdominal Pain
- Vaginal issue, swabs, examinations
Mental Health Practitioners
Mental Health Practitioners provide assessment, diagnosis and support patients with mental health conditions. Principally anxiety disorders and depression in the self management of their recovery.
This service is provided as part of our Primary Care Network (PCN).
Information Video
The role of Mental Health Practitioners in primary care services YouTube Video (opens in new browser window). This video focuses on how Mental Health Practitioners in Adult Mental Health Services in South Staffordshire work with GPs and other primary care colleagues to support individuals experiencing mental health issues.
What Mental Health Practitioners can see you for
- Depression
- Anxiety and Stress
- Patients with or without long history of mental illness
- Stress and feeling overwhelmed
- Low Mood. Unable to cope
- Patients with physical health problems that are impacting their mental health
Health Care Assistant
Our Health Care Assistant will see you for:
- Blood pressure and Hypertension Reviews
- New Patient Health Check
- Removal of stitches and clips
- Wound Care. Dressings
- Health Promotion. Lifestyle and dietary advice
- Coronary heart disease (CHD) and Atrial fibrillation (AF) annual Reviews
- Removal of Stitches
- ECG (Electrocardiogram)
- Vitamin B12 Injections
- Phlebotomy
- NHS Health Checks
Clinical Pharmacist
Clinical Pharmacists provide patient care that optimizes the use of medication and promotes health, wellness and disease prevention.
In GP practices, pharmacists work closely with the practice teams to answer queries about medicines, and ensure medicines are being used appropriately to keep patients safe.
Our GP Clinical Pharmacist is able to prescribe medicines and undertakes minor illness clinics.
This service is provided as part of our Primary Care Network (PCN).
YouTube video describing the Clinical Pharmacist role.
Our Clinical Pharmacist will see you for.
- Medication Reviews
- Non urgent medication queries
- Structured Medication reviews
Pharmacy Technician
Pharmacy Technicians help with a range of tasks that vary in complexity from preparing the repeat prescriptions to undertaking prescribing audits and helping patients get the best outcomes from taking their medicines. The purpose of the role is to maximise safe, cost effective, prescribing to improve the quality of patient care.
This service is provided as part of our Primary Care Network (PCN).
Our Pharmacy Technician, will see you for:
- Medication Reviews
- Non urgent medication queries
Physician Associate
Physician Associates are trained to perform a number of roles, including taking medical histories, performing examinations, diagnosing illnesses, analysing test results and developing management plans for the care of patients. They support doctors in the management of patients.
This service is provided as part of our Primary Care Network (PCN).
Our Physician Associate can see you for:
- Minor illness
- Female health
- Male health
- Childrens Health (any age)
- Dermatology
- Muscular skeletal problems
- Mental Health. Depression and anxiety
- Ear Nose and Throat (ENT)
- Gastrointestinal issues
- Cardiovascular; heart failure and or chest pains
- Pregnancy issues
- Endocrine; diabetes, thyroid problems
- Elderly Care; falls risk, dementia advice
- Contraceptive advice
- Renal, kidney, urinary
- Eye problems
- Respiratory issues
- Headaches and or migraines
First Contact Physiotherapists
First Contact Physiotherapists (FCPs) are physiotherapists working with GP surgeries with an expertise in the assessment and management of musculoskeletal conditions.
Muscle or joint pains, strains, sprains or joint stiffness
Have you considered seeing a musculoskeletal specialist?
Please speak to the reception team for more information and to book your appointment.
This service is provided as part of our Primary Care Network (PCN).
YouTube video describing the First Contact Physiotherapist role.
Our First Contact Physiotherapists can see you for:
- Neck, shoulder, hip, knee, ankle or foot pain
- All soft tissue injuries, sprains, strains or sports injuries
- Arthritis (any joint)
- Possible problems with muscles, ligaments, tendons or bone. For example, tennis elbow, carpal tunnel syndrome, ankle sprains
- Spinal related pain in arms or legs, including nerve symptoms. For example, pins and needles or numbness
- Changes to walking
- Post orthopaedic surgery
- Spinal pain including lower back pain, mid back pain and neck pain
Paramedics
Paramedics are highly trained, degree level professionals. They have been first responders in a variety of situations and are experts at keeping patients at home. They will be able to carry out assessments and the management of requests for same day urgent home visits, as well as regular visits to homebound patients with long term conditions.
This service is provided as part of our Primary Care Network (PCN).
YouTube video describing the Paramedics role.
Our Paramedics can see you for:
- Adults and children from 12 weeks of age
- Minor ailments (Coughs, sore throats, ears)
- New musculoskeletal problems.
- New presentations of headache and or migraine
- Acute gastrointestinal issues
- Urinary and or kidney problems
- Respiratory issues
- Elderly care
- Chronic disease reviews
- Learning Disability reviews
- Difficult phlebotomy
- 12 lead ECG (Electrocardiogram) and interpretation
- New presentations of skin problems
- Cardiovascular problems
District Nurses
The District Nurse will carry out nursing duties and will visit you in your home if you are unable to attend the surgery and have been referred by your doctor.
District Nurses help with dressings and removal of sutures, advice and care of the acutely and chronically sick and terminally ill and advice on incontinence and supplying pads and other aids.
Health Visitors
Health Visitors specialise in promoting the health and development of infants and preschool children and their families, offering help and advice.
Health Visitors are available to help with health matters relating to the everyone between the ages of 0 and 19 years.
You can obtain further information see Families Health and Wellbeing Service (0 to 19 Year olds)
This service is commissioned by Midlands Partnership NHS Trust who can be contacted on 0300 303 3924.
Receptionists
The Receptionists are here to help you.
- They will make appointments to see the Doctor and other members of the Primary Care Team.
- They have been trained to assist you to ensure you see the right person at the right time.
- They may ask you a few questions, which is ok, as this will ensure you see the right person who can help you.
Carer Information
It is helpful to know if you have a Carer (someone who takes on an unpaid caring role) or if you are a Carer for someone else. We have a page dedicated to Carers so we can provide you with additional support.
Atrial fibrillation Checks
Atrial fibrillation or AF is a heart rhythm disorder that causes the heart to beat in an irregular and often accelerated manner. Atrial fibrillation causes 20% of all strokes. Getting diagnosed in time is of vital importance, as you can avoid serious complications if you get the appropriate treatment on time. 75% of all strokes can even be prevented by early detection and active follow up.
Digital Heart rhythm checks (using the FibriCheck app) are being offered to people who currently present to a GP surgery with symptoms that suggest they may have an abnormal cardiac rhythm.
Find out more
Our Clinics and Services
Ambulatory Blood Pressure Monitoring | Diet and Nutrition | Maternity Medical Service |
Baby Clinic | Disease Management Clinic | New Patient Health Check |
Cervical Cytology | Electrocardiograms (ECGs) | Phlebotomy (Blood Taking) |
Child Health Surveillance | Doppler Investigations | Physiotherapy |
Exercise on prescription | Smoking Cessation | |
Chiropody | Family Planning | |
Cryotherapy | Well Person Consultations | |
Wound Care |
Cervical Cytology (Smear Tests)
To reduce the risk of cervical cancer, smear tests should be performed every 3 years (unless otherwise indicated by the Doctors) between the ages of 25 to 65 years. You will be informed by computerised letter that your smear is due. Smears can be done at the surgery by the nurse and appointments can be made via reception.
Chlamydia Test
If you are between the ages of 15 to 25 years of age you can have a Chlamydia test. This is done on a urine sample. The results are confidential and can be sent to your mobile phone. Ask the doctors, advanced nurse practitioners or nurses for the test. Chlamydia and the National Screening Programme.
Community Services
In conjunction with NHS Stafford and Surrounds Clinical Commissioning Group the following staff are based at or work closely with the Surgery:
- Community Psychiatric Nurse
- District Nurses
- Health Visitors
- Midwives
Contraception
All methods of contraception can be discussed in complete confidence with our nurse, the best option for you can be arranged.
We provide emergency contraception (the morning after pill). To be effective you need to seek advice within 72 hours of having unprotected sex. You can also purchase emergency contraception from any Chemist if you are aged 16 years or over.
We are able to offer coil fitting and implant fitting, please call the surgery to make an appointment to discuss it with her.
Practice Nursing Services
Our Practice Nurse offers the following services:
- Asthma
- Blood Pressure Checks
- Coronary Heart Disease (CHD)
- Diabetes Review
- First aid advice, Blood and Urine Tests, Dressings, removal of stitches etc
- Ear syringing
- Adult and Childhood Immunisations
- Travel Immunisations
- Stopping Smoking
- Cervical Smears and Contraception Services
- Family Planning
- Health Promotion
- New Patient Health Checks
- Advice on Diet
- Post Natal Exams
- Spirometry (lung function tests)
The nurse also runs a variety of clinics.
Referrals, Letters and Reports
When referring you to a hospital department, your Doctor will usually send a letter directly to the Consultant. If you request a private appointment, you will be asked to collect a letter from Reception.
Some examinations and reports are not covered by the NHS and a fee will be payable. Please ask at Reception for a list of fees.
Teenagers and Services for Younger People
The Doctors, Nurses and all staff at this surgery provide a completely confidential service for teenagers including those aged under 16 years.
Information about you will only be shared with a third party with your full consent.
Reception is a very busy area. Please inform the Receptionist if you would like to discuss a matter privately.
Please also see Teenage Health Organisations.
Travel Vaccinations
Immunisation and precautions needed for foreign travel are available from the Nurse.
It is essential you have adequate medical insurance, please see applying for healthcare cover abroad.