Repeat Prescriptions

1. Online Ordering

We recommend that you use the NHS App to order your repeat prescriptions. You can also use the Patient Access website as an alternative method.

2. Pharmacy

Arrange with a local pharmacy to request and collect your prescription. Collecting Your Prescription.

3. In Person or By Post

Send your computerized repeat prescription slip, with the medication needed, to the surgery.

• Collection Options: You can either collect your prescription from the surgery, have it collected by your nominated pharmacy (see above) or have it posted back to you.
• Postal Service: If you prefer it posted, include a stamped self addressed envelope. Use a secure tracked postal service and allow at least one week for first class postage, and longer for second class.

In the interests of safety, we do not accept requests by telephone. 

Please leave 72 working hours between ordering and collecting your medication. Unfortunately due to circumstances beyond our control, we will have no dispensers working after 4pm.

You will however, be able to still collect your pre ordered medication as normal Monday, Tuesday, Wednesday and Friday until 6.30pm and Thursdays until 1pm.

If you have any queries about the medication that you are taking or you suffer side effects from medication prescribed please speak to your Doctor, Dispensary or complete an online Accurx Administration Query.

IMPORTANT MESSAGE FOR DISPENSING PATIENTS

EMIS who are the suppliers of our computer programme have updated the system for Patient Access which includes a section for Nominating a Pharmacy. If you use Patient Access you may have seen this appear.

See Nominating a Pharmacy for further information.

Patients can collect their prescriptions from the surgery or their nominated pharmacy.

Setting Up Pharmacy Collection: Easy Steps to Follow:

• Register for Prescription Collection Service: Sign up at your chosen pharmacy. You can find local pharmacies using our Local Pharmacy Search Tool.
• Pharmacy Agreement: Pharmacy must agree to collect on your behalf.
• Practice Instruction: Inform your practice: You can do this by sending an Accurx Administration Query or in person at reception.

If we dispense to you, you can collect your medication from the Dispensary during the following times:

How You Can Help Us

As you will appreciate the Dispensary is very busy. Please help us by:

• Thinking ahead and ordering your medicines in good time.
• Ordering all your items together each month.
• Only calling to collect your medication when the Dispensary is open.

Dispensing Arrangements

We are able to dispense medicines directly to patients living in rural areas more than one mile from the nearest Chemist. If you are eligible, we will ask you to register for this service when you join the Practice. If you live within the mile you will need to take any prescriptions that the Doctors give you to the Chemist of your choice to be dispensed.

• Order Prescriptions Early: To avoid running out, reorder your medication when you have a week's supply left.
• Emergency Supply: In case of emergencies, your pharmacist can provide a few tablets until your new prescription is ready.
• Travel Preparations: Always carry a list of your medications and ensure you have enough to cover your holiday. Some countries may require a doctor's letter; check with your travel agent.
• Elderly Relatives: Ensure they have an adequate medication supply. Dossette boxes or blister packs can help manage large amounts of medication.

Medication Naming

Each drug has a generic and a brand name. We use the generic name whenever possible because it is usually more cost effective for the health service. As a result, you may notice changes in the colour, shape, or size of your medication. Rest assured, the drug quality remains the same, only its appearance has changed.

Acute Conditions

Although you may be on repeat medication the Doctor often prescribe tablets, creams etc on a one off basis for acute conditions. The Dispensary staff do not have the authority to give you a further supply of one off medication. Your Doctor has to be consulted and may wish to see you before further medication is prescribed.

Medication Reviews

For your wellbeing and safety the Doctors regularly review patients who are on repeat medication. This may be done when you see your Doctor for a normal consultation, or he or she may speak to you on the telephone. You may be asked to arrange an appointment with the Doctor for the review to take place. If the latter applies please arrange to see your Doctor in good time before the medication runs out.

Please book your medications review appointment at least 10 days before your medication runs out.