In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.
The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident & Emergency (A&E) Department at the following hospitals:
County Hospital, Stafford, telephone 01785 230 104. Please note this is not a 24 hour service.
Royal Stoke University Hospital, Stoke on Trent, telephone 01782 715 444.
New Cross Hospital, Wolverhampton, telephone 01902 307 999.
Also in the event of poisoning or overdose the attend A&E
Call 01889 881 206. We will always see urgent cases the same day. When requesting an urgent appointment you must be prepared to see the first available Doctor and you may have to wait until the end of surgery to be seen.
Urgent appointments are for genuine emergencies that cannot wait until the following morning. There will only be sufficient time to discuss the one urgent problem with the Doctor.
Out of hours services are available when the practice is closed (our opening times can be found here).
What to do when Your Surgery is closed
If you require urgent medical advice or assistance which cannot wait until we are next open please telephone 01889 881 206 and carefully listen to the information that you are given. There is also a notice on the Dispensary door detailing our opening hours and the out-of-hours arrangements.
If you contact the Out of Hours Service your call will be answered by a clinically qualified member of staff who will assess your health needs and may:
- Offer you advice over the telephone.
- Arrange for a Doctor or another member of the Medical Team to speak to you.
- Arrange for you to see a Doctor at the Out of Hours Surgery in Stafford or Cannock, whichever is the most convenient for you.
- Arrange for you to be visited at home by a Paramedic and/or Doctor.
What to do when my Medical Practice is closed:
- If you need medical help fast but it’s not an emergency call 111
- If it’s a life-threatening emergency call 999
NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.
- Calls to 111 are FREE from landlines and mobiles
- NHS 111 is available 24/7, every day of the year
When to call 111
- You think you need to go to Accident and Emergency (A&E) or to another NHS urgent care service
- The surgery is closed and you need healthcare advice
- You don’t know who to call for medical help
When to all 999
- Call 999 for life-threatening emergencies such as:
- Major accident or trauma
- Severe breathlessness
- Severe bleeding
- Loss of consciousness
- Severe chest pain
During normal practice opening hours the practice remains your first point of contact for all routine requests.
More information about NHS 111 can be obtained from the NHS website at www.nhs.uk/111
Please only visit the Accident and Emergency (A&E) department if it is an emergency.